TOWNE HALL — PRIVACY POLICY
Last Updated: September 17, 2026
1. Introduction
Towne Hall respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Towne Hall (“Towne Hall,” “we,” “us” or “our”) collects, uses, discloses and protects information when you visit our website, purchase or receive event tickets, register for events, interact with our digital ticketing and check-in systems, participate in supporter or community programs, communicate with us, or otherwise use Towne Hall services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
The information we collect depends on how you interact with Towne Hall.
We may collect information that you provide directly, information generated through your use of our services, information provided by service providers or community partners, and certain technical information collected automatically when you use our website.
Contact and Identification Information
We may collect information such as:
- Name
- Email address
- Telephone number
- Mailing or billing address
- Account or profile information
- Information you provide when contacting Towne Hall
Ticketing and Event Information
When you purchase, receive or use a Towne Hall ticket, we may collect or maintain information such as:
- Ticket purchaser name and contact information
- Event attended or registered for
- Ticket type
- Number of tickets purchased
- Order number
- Purchase date and time
- Ticket status
- Unique ticket or admission identifier
- QR credential information
- Check-in status
- Check-in date and time
- Event attendance history associated with our system
- Ticket benefits or entitlements
- Benefit redemption status
This information allows us to issue tickets, confirm orders, validate admission, prevent duplicate ticket use, provide event benefits and operate Towne Hall events.
3. Payment Information
Payments for Towne Hall tickets, registrations or other purchases may be processed by third-party payment processors, including Square.
When you make a payment, payment information such as your credit or debit card details is generally submitted directly to the payment processor rather than stored by Towne Hall.
Towne Hall may receive transaction-related information from the payment processor, including information such as:
- Transaction status
- Amount paid
- Payment date
- Transaction or payment identifier
- Refund status
- Limited payment-method information
Third-party payment processors handle payment information according to their own privacy policies and security practices.
4. Digital Tickets and Wallet Passes
Towne Hall may allow event tickets or credentials to be added to Apple Wallet or Google Wallet.
When you choose to use one of these services, information necessary to create or deliver the digital pass may be transmitted to the applicable wallet provider.
A digital wallet pass may contain information such as:
- Event name
- Event date and time
- Ticket type
- Ticket holder or purchaser information
- Unique ticket identifier
- QR code or admission credential
- Benefits or entitlements associated with the ticket
Apple and Google operate independently from Towne Hall and process information according to their own privacy policies and terms.
5. Event Check-In Information
Towne Hall uses digital ticket validation and check-in tools at certain events.
When a ticket is scanned or looked up, our system may record information such as:
- Ticket validity
- Check-in status
- Check-in date and time
- Ticket holder or purchaser information
- Associated event
- Benefits associated with the ticket
- Benefit redemption activity
We use this information to manage admission, prevent duplicate use, assist guests, manage capacity and administer event-related benefits.
6. Benefits and Redemptions
Certain tickets, supporter programs, memberships, promotions or events may provide benefits, discounts, food or beverage entitlements, merchandise or other privileges.
Our system may maintain information about:
- Benefits available to an individual
- Eligibility for a benefit
- Whether a benefit has been redeemed
- Date or time of redemption
- Event or program associated with the benefit
We use this information to provide and administer those benefits and prevent duplicate or unauthorized redemption.
7. Supporters, Founding Members and Community Records
Towne Hall may maintain information about founding members, supporters, donors, volunteers, community participants and others involved with Towne Hall.
Depending on the applicable program, this information may include:
- Name
- Contact information
- Supporter or participation category
- Contribution or campaign information
- Recognition preferences
- Benefits or privileges
- Participation history
- Other information necessary to administer the program
Certain supporter names or recognition information may be displayed publicly on the Towne Hall website or at the venue when the individual has agreed to such recognition or when otherwise appropriate and permitted.
8. Pledge.to and Other Fundraising Platforms
Towne Hall may receive information associated with contributions made through Pledge.to or other fundraising platforms.
The information available to Towne Hall depends on the platform and the information provided by the contributor and may include:
- Name
- Email address
- Contribution information
- Contribution date
- Campaign information
- Recognition information or preferences
- Other information supplied through the fundraising platform
We may use this information to maintain supporter records, provide appropriate recognition, administer benefits, communicate with supporters and understand community support for Towne Hall.
Transactions made through third-party fundraising platforms are also subject to the privacy practices of those platforms.
9. Information Collected Automatically
When you visit the Towne Hall website, certain information may be collected automatically by our website, hosting provider or analytics and security technologies.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Date and time of visits
- Approximate location derived from an IP address
- Website interactions
- Error and diagnostic information
We may use this information to operate the website, understand how visitors use it, improve performance, troubleshoot problems and protect the website against fraud, abuse or security threats.
10. Cookies and Similar Technologies
Towne Hall may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve the visitor experience.
Cookies are small data files stored on your device or browser.
Some cookies may be necessary for essential website functionality, including shopping-cart, checkout, login or security features.
Other cookies may support analytics or other optional functionality.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of portions of the Towne Hall website.
Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or similar technologies.
11. How We Use Personal Information
We may use personal information to:
- Process event registrations and ticket purchases
- Issue digital tickets
- Send order and event confirmations
- Validate tickets and manage event admission
- Maintain check-in records
- Provide Apple Wallet and Google Wallet passes
- Administer benefits and redemptions
- Process and document transactions
- Communicate important event information
- Respond to questions and support requests
- Maintain supporter and community records
- Administer donor or supporter recognition
- Operate Towne Hall programs and events
- Improve the website and guest experience
- Understand website usage
- Detect fraud or ticket misuse
- Maintain website and platform security
- Troubleshoot technical problems
- Comply with legal obligations
- Protect Towne Hall, our guests and the community
- Maintain appropriate business and financial records
We may also use information for other purposes disclosed to you when the information is collected.
12. Event Communications
If you purchase a ticket, register for an event or otherwise participate in a Towne Hall program, we may use your contact information to send transactional or operational communications.
These communications may include:
- Order confirmations
- Tickets
- Event reminders
- Schedule changes
- Cancellation or postponement notices
- Important venue information
- Ticket or account support
- Benefit information
These communications are part of providing the service you requested and are different from optional marketing communications.
13. Marketing Communications
If you choose to receive Towne Hall news, event announcements, newsletters or promotional communications, we may use your email address or other contact information for those purposes.
You may unsubscribe from promotional email communications using the unsubscribe link included in those messages or by contacting Towne Hall.
Unsubscribing from promotional messages will not prevent us from sending necessary transactional communications relating to tickets, purchases, registrations or other services you have requested.
14. How We Disclose Personal Information
Towne Hall does not disclose personal information indiscriminately.
We may disclose information when reasonably necessary to organizations that help us operate the website, ticketing platform, events and related services.
These may include categories such as:
- Website hosting providers
- Payment processors
- Email delivery providers
- Digital wallet providers
- Website and database technology providers
- Analytics providers
- Security and fraud-prevention providers
- Fundraising platforms
- Event technology providers
- Professional advisors
- Contractors assisting Towne Hall operations
We may provide these parties with information reasonably necessary to perform services on our behalf or support a service you have requested.
15. Event Partners and Vendors
Some Towne Hall events may involve independent food vendors, beverage providers, performers, community organizations, sponsors or event partners.
We do not automatically provide your personal information to every vendor participating in an event.
We may provide information to a partner when necessary to administer an event, fulfill a benefit or service you requested, comply with legal requirements, or when you have authorized the disclosure.
Independent vendors that collect information directly from you are responsible for their own privacy practices.
16. Sale and Sharing of Personal Information
Towne Hall does not intend to sell personal information in exchange for money.
Certain uses of advertising, analytics or website technologies can potentially constitute “selling” or “sharing” under California privacy law even when no money changes hands. Whether those definitions apply depends on the technologies and practices actually used on the Towne Hall website.
If Towne Hall engages in activities considered a sale or sharing of personal information under applicable law, we will provide any notices and opt-out mechanisms required by that law.
17. Legal and Safety Disclosures
We may disclose personal information when we reasonably believe disclosure is necessary to:
- Comply with applicable law or legal process
- Respond to lawful requests from government authorities
- Investigate fraud or security incidents
- Enforce our Terms and Conditions
- Protect the rights or property of Towne Hall
- Protect the safety of guests, employees, vendors or others
- Establish, exercise or defend legal claims
We may also disclose information in connection with a merger, reorganization, financing, transfer of operations or similar organizational transaction, subject to applicable law.
18. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, accounting, security, legal and recordkeeping purposes.
Different categories of information may be retained for different periods.
For example, transaction and financial records may need to be retained longer than temporary website information, while ticket and event records may be retained as necessary to administer events, resolve disputes, prevent fraud and maintain appropriate operational records.
We may delete, anonymize or aggregate information when it is no longer reasonably necessary to retain it.
19. Data Security
Towne Hall uses reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse or loss.
These safeguards may include access controls, secure connections, authentication mechanisms, software updates, limited administrative access and security practices provided by our technology partners.
However, no website, database, network or electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information.
20. Children’s Privacy
Towne Hall hosts family-friendly events, but our website and online ticketing services are not intended to collect personal information directly from children under 13 without appropriate parental or guardian involvement.
Parents or guardians should purchase tickets or complete registrations for young children when personal information is required.
If we learn that we have collected personal information directly from a child under 13 in circumstances requiring parental consent and appropriate consent was not obtained, we will take reasonable steps to delete the information.
Parents or guardians who believe a child has provided personal information improperly may contact us using the information below.
21. Photographs and Video at Events
Towne Hall events may be photographed or recorded for documentation, community storytelling, news or promotional purposes.
Photographs or recordings of public events may incidentally include attendees.
When Towne Hall collects contact information, releases or permissions specifically in connection with photography or media participation, that information may be maintained as necessary to document the applicable authorization.
Questions or concerns regarding photographs or recordings may be directed to Towne Hall.
22. Third-Party Websites and Services
The Towne Hall website may contain links to websites or services operated by third parties.
These may include payment services, digital wallets, fundraising platforms, maps, social media services, food or beverage vendors and other event partners.
Towne Hall does not control the privacy practices of independent third parties.
We encourage you to review the privacy policies of third-party services before providing information directly to them.
23. California Privacy Rights
California law provides certain privacy rights to eligible California residents. The specific rights available depend on the law applicable to Towne Hall and the particular information involved.
Where applicable, these rights may include the right to:
- Know what categories of personal information have been collected
- Request access to specific personal information
- Know the sources and purposes for collection and use
- Know categories of third parties to whom information has been disclosed
- Request deletion of personal information, subject to exceptions
- Request correction of inaccurate personal information
- Opt out of certain sales or sharing of personal information
- Limit certain uses of sensitive personal information
- Receive information about applicable privacy practices
- Exercise applicable privacy rights without unlawful discrimination
California’s current CCPA framework recognizes rights to know, delete, correct, opt out of sale/sharing, limit certain uses of sensitive information and receive nondiscriminatory treatment for exercising applicable rights.
24. Exercising Your Privacy Rights
If you would like to ask about personal information associated with you, request access, request correction or deletion, or exercise another privacy right that applies to you, please contact Towne Hall using the information provided below.
Mail:
Towne Hall
861 Via de la Paz
Pacific Palisades, CA 90272
Please include enough information for us to understand your request and locate the relevant records.
We may need to verify your identity before fulfilling certain requests. Information collected for verification will be used for that purpose.
Some requests may be denied or limited where permitted by law, including when information must be retained to complete a transaction, maintain financial records, prevent fraud, protect security, comply with legal obligations or exercise legal rights.
For businesses subject to the CCPA, California generally requires responses to verified requests to know, delete and correct within 45 calendar days, with a possible additional 45-day extension following notice.
25. Authorized Agents
Where permitted by applicable law, you may designate an authorized agent to submit certain privacy requests on your behalf.
We may require reasonable evidence that the agent has authority to act for you and may need to verify your identity directly, as permitted by law.
26. Global Privacy Control and Browser Signals
Some browsers and browser extensions allow users to send privacy preference signals, including Global Privacy Control (“GPC”).
Where applicable law requires Towne Hall to recognize such a signal as a request to opt out of sale or sharing, we will honor valid signals as required.
Traditional browser “Do Not Track” signals do not have a universally accepted technical standard. Unless otherwise required by law, our website may not respond to those signals in a uniform manner.
27. Sensitive Personal Information
Towne Hall seeks to limit its collection of sensitive personal information to information reasonably necessary to provide our services, comply with applicable law, protect security or perform other permitted functions.
Payment card information submitted during checkout is generally handled by the applicable payment processor rather than stored directly by Towne Hall.
If we begin using sensitive personal information for purposes that trigger additional rights under applicable law, we will provide any required notices or choices.
28. Non-Discrimination
Where applicable privacy law gives you specific privacy rights, Towne Hall will not unlawfully discriminate against you because you exercised those rights.
Exercising an applicable privacy right will not, by itself, result in denial of service, different pricing or a different level of service except where a difference is permitted by law.
29. Changes to This Privacy Policy
We may update this Privacy Policy as our services, technology, venue operations or legal obligations change.
When we make changes, we will update the “Last Updated” date at the top of this page.
If a change materially affects how we use information already collected, we will provide additional notice or obtain consent when required by applicable law.
We encourage you to review this Privacy Policy periodically.
30. Contact Us
If you have questions about this Privacy Policy or Towne Hall’s privacy practices, please contact us:
Towne Hall
861 Via de la Paz
Pacific Palisades, CA 90272
Privacy Email: events@townehall.org
Website: https://www.townehall.org