TOWNE HALL — TERMS & CONDITIONS
Last Updated: September 17, 2026
1. Acceptance of These Terms
Welcome to Towne Hall. These Terms and Conditions (“Terms”) govern your use of the Towne Hall website, online services, ticketing platform, digital tickets, event registration, venue services and related features (collectively, the “Services”).
By accessing the website, creating an account, purchasing or receiving a ticket, registering for an event, entering the Towne Hall venue, or otherwise using our Services, you agree to these Terms.
If you do not agree to these Terms, please do not use the Services.
2. About Towne Hall
Towne Hall is a community gathering place located in Pacific Palisades, California. We host public and private events, live entertainment, family activities, community gatherings, food and beverage experiences and other programming.
References in these Terms to “Towne Hall,” “we,” “us” or “our” refer to the entity operating Towne Hall and its website, ticketing and venue services.
Certain events, products or services offered at Towne Hall may be operated in collaboration with independent vendors, event organizers, performers, community organizations or other third parties.
3. Event Information
We make reasonable efforts to provide accurate event information, including event dates, start times, door times, descriptions, ticket types, prices, age restrictions and other details.
Event information may change. Towne Hall may modify an event’s schedule, programming, performers, vendors, activities, seating arrangements or other details when reasonably necessary.
Material changes will be communicated when practical using the contact information associated with the ticket order or registration.
4. Tickets and Event Registration
Some Towne Hall events require a paid ticket, while others may require free registration or permit admission without advance registration.
Tickets are valid only for the event, date, admission category and, when applicable, individual identified on the ticket.
Availability is limited and admission is subject to venue capacity.
Completing an online order does not guarantee admission until the transaction has been successfully processed and a valid ticket or confirmation has been issued.
We reserve the right to establish ticket limits, eligibility requirements, age categories or other event-specific admission conditions.
5. Ticket Prices and Payment
Ticket prices are displayed during checkout. Applicable taxes, processing charges or other fees, if any, will be disclosed before the purchase is completed.
Payments may be processed by third-party payment providers, including Square. Your payment information may therefore also be subject to the payment provider’s applicable terms and privacy practices.
Towne Hall does not guarantee that every payment method will be available for every transaction.
If a payment is declined, reversed, disputed or otherwise not successfully completed, the associated tickets may be cancelled or invalidated.
6. Order Confirmation
After a successful ticket purchase, the purchaser will receive an electronic order confirmation using the email address provided during checkout.
It is the purchaser’s responsibility to provide accurate contact information and review the order confirmation for errors.
If you do not receive a confirmation or believe information associated with your order is incorrect, please contact Towne Hall.
7. Digital Tickets and QR Codes
Towne Hall primarily uses digital tickets for event admission.
Each issued ticket may contain a unique QR code or other digital credential used to validate admission. Tickets may be accessed through the original ticket confirmation and, when available, added to Apple Wallet or Google Wallet.
A ticket’s QR code functions as an admission credential. Do not publicly post, reproduce or distribute your QR code unless you intend to transfer the ticket to another eligible guest.
The first valid scan of a ticket may establish its admission status. Once a ticket has been checked in, subsequent attempts to use the same ticket may be rejected.
Towne Hall is not responsible for unauthorized use of a ticket resulting from a purchaser voluntarily sharing, publishing or improperly securing the ticket or its QR code.
8. Apple Wallet and Google Wallet
Certain Towne Hall tickets may be added to Apple Wallet or Google Wallet for convenience.
Wallet availability depends on compatible devices and third-party services and is not guaranteed.
Adding a ticket to a digital wallet does not create an additional ticket. The original digital ticket and any wallet version represent the same admission credential.
Apple and Google are independent third parties and are not responsible for Towne Hall events or the operation of the Towne Hall ticketing system.
9. Ticket Transfers and Resale
Unless an event specifically states otherwise, Towne Hall tickets are intended for personal use.
Tickets may not be reproduced, counterfeited or sold in violation of applicable law. Towne Hall may invalidate tickets that we reasonably determine are fraudulent, duplicated, unlawfully resold or otherwise misused.
If Towne Hall provides an official ticket-transfer feature, guests should use that method whenever possible.
Admission may be denied when a ticket has already been redeemed or cannot be validated.
10. Refunds
Unless otherwise stated for a particular event, ticket sales are final after purchase.
Refunds will generally not be provided because of personal scheduling conflicts, failure to attend, weather conditions that do not cause cancellation, changes in individual performers or vendors, or other circumstances outside Towne Hall’s reasonable control.
If an event has a different refund policy, the policy presented on that event’s page or during checkout will control.
Nothing in this section limits any rights that cannot legally be waived under applicable law.
11. Event Cancellation, Postponement and Rescheduling
Towne Hall may cancel, postpone, relocate or reschedule an event because of weather, safety concerns, government requirements, performer availability, operational issues, emergencies or other circumstances.
If Towne Hall cancels a paid event and does not reschedule it, ticket purchasers will generally receive a refund of the ticket price in accordance with the refund instructions provided for that event.
If an event is postponed or rescheduled, tickets may remain valid for the new date. Towne Hall will communicate available options to ticket holders when practical.
Processing fees and third-party charges may be treated separately where permitted by law and as disclosed at purchase.
12. Recurring Events
Some Towne Hall programs occur on a recurring basis.
Unless specifically stated otherwise, purchasing a ticket for one occurrence of a recurring event provides admission only to the date and time shown on that ticket. It does not provide admission to future occurrences.
Changes to one occurrence do not necessarily affect other dates in the series.
13. Event Check-In
Guests attending ticketed events may be required to present a valid QR code or other admission credential at check-in.
Towne Hall staff may scan the ticket to confirm its validity and determine whether it has previously been redeemed.
Once checked in, a ticket may be marked as used and cannot ordinarily be used for another admission.
Guests should have their digital ticket ready before approaching the check-in area. When necessary, staff may also locate an order using information associated with the purchase.
14. Benefits, Perks and Entitlements
Certain tickets, memberships, donor programs, promotions or event registrations may include benefits, perks, discounts, food or beverage entitlements, merchandise, preferred access or other privileges (“Benefits”).
Available Benefits may be displayed through the Towne Hall system and may be verified or redeemed by authorized staff.
Unless specifically stated otherwise:
- Benefits have no cash value.
- Benefits may not be exchanged for cash.
- Benefits may be subject to availability.
- A Benefit may be limited to one redemption.
- Redeemed Benefits may be recorded as used and become unavailable for subsequent redemption.
- Benefits may be subject to additional event-specific restrictions.
Towne Hall may require reasonable verification before honoring a Benefit.
15. Founding Members, Supporters and Donor Recognition
Certain Towne Hall supporters may receive recognition, benefits or other privileges associated with their contribution or participation.
Recognition and related benefits may vary based on the applicable program, contribution level or campaign terms.
Donations or contributions made through third-party fundraising platforms may also be governed by the terms and policies of those platforms.
Nothing on the Towne Hall website should be interpreted as tax, financial or legal advice regarding the deductibility of a donation or contribution. Donors should consult their own advisors regarding their individual circumstances.
16. Admission and Venue Access
Possession of a valid ticket does not eliminate the requirement to comply with venue policies.
Towne Hall reserves the right, consistent with applicable law, to refuse admission or require a guest to leave for reasons including:
- Disorderly, threatening or unsafe behavior
- Harassment of guests, staff, performers or vendors
- Intoxication or impairment that creates a safety concern
- Attempted use of fraudulent or invalid tickets
- Unauthorized access to restricted areas
- Possession of prohibited items
- Violation of event-specific rules
- Conduct that materially disrupts an event
- Failure to follow reasonable safety instructions from Towne Hall personnel
Guests removed for violating venue policies may not be eligible for a refund.
17. Children and Minors
Towne Hall hosts many family-friendly and all-ages events.
Parents and guardians remain responsible for supervising minors in their care while at Towne Hall, including within children’s activity areas, event spaces and common areas.
Some events may have specific age requirements or recommendations. Any such restrictions will be identified in the applicable event information when practical.
Children’s ticket classifications and age ranges may vary by event.
18. Alcoholic Beverages
Alcoholic beverages may be available at certain Towne Hall events when permitted by applicable licenses, permits and law.
Guests must be at least 21 years old to purchase, possess or consume alcoholic beverages and may be required to present valid government-issued photo identification.
Towne Hall and authorized beverage providers reserve the right to refuse alcohol service to anyone who cannot provide acceptable proof of age or who appears intoxicated.
Guests may not provide alcoholic beverages to minors.
Alcohol service, permitted consumption areas and available beverage types may vary by event depending on the applicable license or permit.
Guests must comply with all posted alcohol policies and instructions from authorized staff.
California ABC specifically states that persons must be 21 to purchase alcohol and proof of age may be required; service to intoxicated patrons should also be refused.
19. Food and Beverage Vendors
Towne Hall may host independent food trucks, coffee carts, caterers, beverage providers and other food or beverage vendors.
Unless otherwise stated, purchases from independent vendors are transactions between the guest and that vendor.
Menus, pricing, ingredients, availability and preparation practices are determined by the applicable vendor.
Guests with food allergies or dietary restrictions should communicate directly with the vendor before purchasing or consuming food or beverages.
Towne Hall cannot guarantee that food or beverages offered on-site will be free from specific allergens.
20. Outside Food and Beverages
Policies concerning outside food and beverages may vary by event.
Towne Hall may restrict outside food, beverages, alcohol, coolers or similar items when reasonably necessary for licensing, safety or event operations.
Any event-specific restrictions will be communicated when practical.
21. Safety and Assumption of Risk
Attendance at events and use of an outdoor venue involve ordinary risks associated with public gatherings, including uneven surfaces, weather, crowds, food and beverage service, temporary structures, live entertainment and other event activities.
Guests are responsible for exercising reasonable care for themselves and minors under their supervision.
By entering Towne Hall, guests acknowledge the ordinary risks associated with attending public events and voluntarily assume those risks to the extent permitted by law.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
22. Outdoor Events and Weather
Towne Hall includes outdoor spaces, and many events may proceed in varying weather conditions.
Guests should plan accordingly for temperature, sun, wind and other normal outdoor conditions.
Towne Hall may delay, modify, relocate or cancel programming when weather or environmental conditions create operational or safety concerns.
Weather alone does not automatically entitle a ticket holder to a refund unless Towne Hall cancels the event or the applicable event policy provides otherwise.
23. Photography, Video and Recording
Photography and video recording may occur at Towne Hall events for documentation, news, promotional and community storytelling purposes.
By entering areas where event photography or filming is taking place, attendees acknowledge that they may incidentally appear in photographs or recordings, subject to applicable law.
Professional photography, commercial filming, large production equipment, drones and similar activities require advance authorization from Towne Hall.
Event-specific restrictions on photography or recording may also apply.
24. Personal Property
Guests are responsible for their personal belongings while visiting Towne Hall.
To the extent permitted by law, Towne Hall is not responsible for lost, stolen, misplaced or damaged personal property unless the loss results from conduct for which liability cannot legally be excluded.
Lost-property inquiries may be directed to Towne Hall.
25. Accessibility
Towne Hall seeks to provide an accessible and welcoming experience.
Guests who require accessibility accommodations or have questions regarding access for a particular event should contact Towne Hall in advance when possible so that we can provide information and reasonable assistance.
26. Parking, Bicycles and Transportation
Parking and transportation options may vary depending on the event.
Guests are responsible for complying with posted parking restrictions, public roadway regulations and instructions applicable to surrounding properties.
Towne Hall is not responsible for citations, towing, theft or damage involving vehicles, bicycles or other transportation equipment except where liability cannot legally be excluded.
27. Private Events
Private events hosted at Towne Hall may be subject to a separate venue agreement, rental agreement, event order, deposit requirement, cancellation policy or other terms.
If a separate written agreement applies to a private event, that agreement controls in the event of a conflict with these general Terms regarding the private event.
Private-event organizers are responsible for ensuring that their guests comply with applicable Towne Hall policies.
28. Third-Party Services and Links
The Towne Hall website and Services may integrate with or link to third-party services, including payment processors, digital wallet providers, fundraising platforms, mapping services, social media platforms and vendor websites.
These services are operated independently from Towne Hall and may have their own terms, privacy policies and practices.
Towne Hall is not responsible for the availability, content or independent practices of third-party services.
29. Website Accounts and Information
If the Services allow you to create an account or maintain a guest profile, you are responsible for providing accurate information and protecting access to your account.
You may not impersonate another person, create an account using unauthorized information or use the Services for fraudulent or unlawful purposes.
30. Acceptable Use of the Website
You may use the Towne Hall website and Services only for lawful purposes.
You may not:
- Attempt to interfere with the operation or security of the website
- Attempt unauthorized access to administrative systems, accounts or data
- Use automated systems to purchase tickets or interfere with ticket availability
- without authorization
- Copy or manipulate ticket credentials for fraudulent purposes
- Introduce malicious code
- Scrape or systematically extract content or data where prohibited by law or without authorization
- Use the Services to violate another person’s rights
Towne Hall may restrict access to users who misuse the Services.
31. Intellectual Property
Unless otherwise indicated, the Towne Hall website, branding, graphics, text, design, photographs, software and other original content are owned by or licensed to Towne Hall and are protected by applicable intellectual-property laws.
You may use website content for ordinary personal, noncommercial purposes.
You may not reproduce, distribute, modify, sell or commercially exploit Towne Hall content without permission from the applicable rights holder.
Third-party trademarks, photographs, artwork and other materials remain the property of their respective owners.
32. User-Submitted Content
If you voluntarily submit photographs, comments, testimonials, suggestions or other content to Towne Hall for publication, you represent that you have the right to provide that content.
Any permission granted to Towne Hall to publish or use submitted material will be governed by the circumstances under which it was submitted and any accompanying agreement or authorization.
33. Service Availability
We work to keep the Towne Hall website, ticketing system and related digital services available and functioning reliably, but uninterrupted availability cannot be guaranteed.
Services may occasionally become unavailable because of maintenance, third-party outages, internet connectivity, technical problems or circumstances outside our control.
When a technical issue affects an event ticket, Towne Hall staff may use available order or attendee records to verify admission.
34. Changes to These Terms
Towne Hall may update these Terms from time to time to reflect changes to our Services, venue operations or applicable requirements.
The current version will be posted on this page with an updated “Last Updated” date.
Changes apply prospectively from their effective date unless otherwise required by law.
35. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
Any disputes arising from these Terms or the Services will be handled in accordance with applicable law.
36. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
37. No Waiver
Towne Hall’s failure to enforce a provision of these Terms on one occasion does not waive its right to enforce that provision or another provision in the future.
38. Contact Us
Questions about these Terms, tickets, events or Towne Hall policies may be directed to:
Towne Hall
861–867 Via de la Paz
Pacific Palisades, CA 90272
Email: events@townehall.org
Website: https://www.townehall.org